~ Part-Time, Cohoes NY or Remote)

Location: Cohoes, NY (or Remote)

Start Date: Q1/2 2025

Commitment: Part-time with seasonal peak activity

About Us

At Club Calima, we’re creating a community ecosystem for leaders, creators, and founders

We’re looking to create a Technical support team to communicate with our users

What You’ll Do

• Understand and Advocate for Users: Monitor user communications & support requests

• Guide the Implementation: Work closely with the team to define priorities, document solutions

• User Onboarding: Create lasting good impressions in our users

• Document Everything: Create documentation for processes, workflows, and product updates

• Write and Communicate: Develop content that communicates our vision

• Collaborate Across Teams: Work with developers, designers, and leadership

What We’re Looking For

• Strong experience in customer support or account management

• Excellent writing and communication skills

• Familiarity with user research methods (interviews, surveys, etc.) and a user-first mindset

• Ability to manage priorities

Details